WhatsApp & Customer Chat – AI tools for Malaysians

respond.io

Omnichannel customer messaging incl. WhatsApp, with AI agents. Founded in Malaysia.

SleekFlow

WhatsApp and social commerce inbox with AI.

WATI

WhatsApp Business API platform with chatbots.

Growth, Pro and Business plans (price at checkout; up to ~25% off annually); Meta WhatsApp message fees extra; 7-day free trial, no setup fee

WhatsApp Business

Official business app with catalogue and quick replies.

Free app; some optional features are paid

Tidio

Website live chat with Lyro AI agent.

ManyChat

Automate Instagram, Messenger and WhatsApp chats.

Free plan; Essential US$14/mo billed yearly

Intercom

Customer service platform with Fin AI agent.

Zendesk

Helpdesk and AI customer support.

Freshdesk

Helpdesk with Freddy AI.

Crisp

Shared inbox and chatbot for websites.

Chatfuel

AI chatbots for WhatsApp, Instagram and Messenger.

Botpress

Build AI agents and chatbots.

Voiceflow

Design and deploy AI customer agents.

Free trial; usage-based billing, business pricing on request

Trengo

Omnichannel inbox with WhatsApp and AI.

Omnichat

AI omnichannel inbox and CRM for WhatsApp, Instagram and Facebook.

Quote-based plans; 14-day free trial

OnSend

Malaysian WhatsApp API and broadcast tool for SMEs.

From RM29/mo; free trial

LiveChat

Website live chat with AI assistance for sales and support.

From US$19/user/mo billed yearly; free trial

Gallabox

Omnichannel AI agents for WhatsApp, Instagram, web and voice that capture, qualify and book leads.

7-day free trial (500 AI credits); Basic from US$112/mo billed annually (US$150/mo quarterly); Essential and Advanced higher; WhatsApp message fees separate