respond.io
Omnichannel customer messaging incl. WhatsApp, with AI agents. Founded in Malaysia.
Why: Shared WhatsApp and social inbox with AI agents.
Paid🇲🇾 Made in Malaysia
SIM › Workers › Private sector
Customer service
AI tools that help customer service professionals in Malaysia work faster. Follow your employer's AI policy.
8 AI tools picked from our directory, each with a reason. Pricing comes from each tool's own site on the date shown on its SIM page. Baca dalam Bahasa Melayu
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Freshdesk
Helpdesk with Freddy AI.
Why: Ticketing with AI suggestions.
Free plan
Zendesk
Helpdesk and AI customer support.
Why: Support suite with AI agents.
Paid
Intercom
Customer service platform with Fin AI agent.
Why: AI chatbot that answers from your help centre.
Paid
Tidio
Website live chat with Lyro AI agent.
Why: Website chat with AI replies.
Freemium
Google Translate
Translate text, documents and sites, incl. Malay.
Why: Reply to customers in their language.
Free
Free planBM ✓
Grammarly
AI writing assistant for English.
Why: Clear, polite English replies.
Free plan; Pro US$12/mo; Enterprise via Superhuman Go
FreemiumMay qualify for 2027 tax relief*
ChatGPT
General AI assistant for writing, analysis and Q&A.
Why: Draft reply templates and FAQs.
Free plan; paid Go, Plus and Pro plans for individuals (price shown at checkout)
FreemiumMay qualify for 2027 tax relief*
* “May qualify for 2027 tax relief” is our reading of a Budget 2027 proposal, not yet law. How it works ›
Other fields
IT & software development Data & analytics Digital marketing Sales & business development HR & recruitment Finance & accounting Banking, insurance & takaful Admin & secretarial Healthcare (admin & non-clinical) Engineering Manufacturing & E&E / semiconductor Oil, gas & energy Logistics & supply chain Legal Education & training Design & creative Media, journalism & content Property & real estate Hospitality & tourism Architecture & construction
Who else is it for?
Back to “Who is it for?” › · Know a tool we missed? Submit it ›